Terms of service

The terms that govern your use of Glow Meetings — accounts, meetings, acceptable use and how the service is provided.

Last updated 3 November 2026

These terms govern your use of Glow Meetings, the end-to-end encrypted video meeting service operated by AXI Technologies ("we", "us"). By creating an account, joining a meeting, or otherwise using the service, you agree to them.

If you use Glow Meetings for an organization, you confirm you're allowed to accept these terms for it.

The service#

Glow Meetings provides end-to-end encrypted video meetings: audio, video, screen sharing, chat and file sharing are encrypted on participants' devices so that our servers cannot see or hear meeting content.

We offer Free, Pro and Business plans. Each plan has limits — such as people per meeting, meeting length, meetings at once and signed-in devices — which may change over time. The limits that apply to your account are shown in the app under Settings → Account → Plan, and on the plans page.

We may update, change or discontinue parts of the service. If we make a change that materially affects your use, we'll aim to tell you in a reasonable way.

Accounts#

You need an account to host or schedule meetings. When you create one, you agree to:

  • Give accurate information, including your name, email address and date of birth.
  • Keep your password and sign-in details private. You're responsible for what happens through your account.
  • Tell us if you suspect someone else is using your account.

You must be at least 13 years old to use the service; if you are under 18, you may use it only with a parent or guardian's consent.

Each device you sign in on gets its own security identity and counts toward your plan's device limit. Devices that go unused for a long time may be signed out automatically.

Guests#

Guests can join meetings from an invite link without an account. These terms apply to guests too — by joining, a guest accepts them. When a guest leaves, their temporary identity and anything stored for the meeting are cleared from the device.

Your meetings and content#

You're responsible for your meetings and what happens in them — including the people you invite and admit, and the content shared. Because meetings are end-to-end encrypted, we cannot review, moderate or recover meeting content. If you lose access to your devices, we cannot decrypt anything for you.

Meeting invite links work for anyone who has them — anyone with a link can ask to join. Share links only with the people you want to meet, and use the waiting room, a passcode or signed-in-only admission when a meeting needs tighter control.

We don't provide meeting recording.

Acceptable use#

You agree not to:

  • Break the law or infringe others' rights through the service.
  • Use the service for anything harmful, fraudulent, harassing or deceptive.
  • Try to gain unauthorized access to the service, other accounts, or our systems — including probing, scanning or bypassing security or plan limits.
  • Interfere with the service — for example by overloading it, introducing malware, or scraping it at scale.
  • Misrepresent who you are to other participants.

We may refuse admission, suspend or terminate accounts and devices that break these rules, and remove meetings where required.

Plans are available at different price points. Plan changes are currently arranged by contacting AXI Technologies.

Intellectual property#

The service, including the Glow Meetings name, design and software, belongs to AXI Technologies and its licensors. Your meeting content belongs to you — we claim no rights over it beyond what's needed to operate the service.

Disclaimers#

The service is provided "as is" and "as available". To the extent the law allows, we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement. We don't promise the service will be uninterrupted, error-free or compatible with every network — some networks block meeting traffic.

Limitation of liability#

To the extent the law allows, we are not liable for indirect or consequential losses — including lost profits, lost data or lost meetings — arising from your use of the service. Your use of the service is at your own risk. We are not liable for any loss or damage caused by a third party, including other participants in your meetings.

Nothing in these terms limits liability that can't be limited by law.

Ending the agreement#

You can stop using Glow Meetings at any time and permanently delete your account in Settings → Account. Deletion removes your account, devices and meetings from our servers. See the Privacy Policy for what we keep and for how long.

We may suspend or end access for accounts that break these terms, or where the law requires it.

Changes to these terms#

We may update these terms. The current version is always on this page, with the date it took effect at the top. If a change is significant, we'll aim to give reasonable notice. Continuing to use the service after a change means you accept the new terms.