Camera and microphone problems

Fix blocked camera and microphone access in Glow Meetings — in a browser, and in the Windows, macOS, iPhone, iPad and Android apps.

Glow Meetings asks for camera and microphone access when you join a meeting. If access is blocked, you'll see "Camera and microphone are blocked" on the device check. You can still join without them — see below.

Join without them first#

If you're in a hurry, select Join without camera & mic to watch and listen. You can turn them on once you're inside — but fix the permission first, or turning them on will fail again.

In a browser#

  1. Click the lock icon in the address bar.
  2. Allow camera and microphone for this site.
  3. Select Try again on the device check.

Windows app#

Windows is blocking access for the app itself:

  1. Select Open settings on the device check, or open Settings → Privacy yourself.
  2. Allow Glow Meetings to use the camera and microphone.
  3. Select Try again.

macOS app#

macOS is blocking access for the app itself:

  1. Select Open settings on the device check, or open System Settings → Privacy & Security.
  2. Allow Glow Meetings under Camera and Microphone.
  3. Select Try again.

iPhone and iPad#

  1. Select Open System Settings when the app says access is off, or open Settings → Glow Meetings.
  2. Turn on Camera and Microphone.
  3. Go back and try again.

Android#

  1. When the app says camera or mic access is needed, enable it in Settings.
  2. Or open Settings → Apps → Glow Meetings → Permissions and allow Camera and Microphone.
  3. Go back and try again.

Device in use by another app#

If the permission is fine but the camera or microphone still won't start, another app may be holding it. Close other apps that use the camera or microphone, then select Try again.

Inside a meeting#

If you joined without access or turned devices off, the camera and microphone menus show an "access is off" message with Try again, or "No devices available yet". Allow access as above, then select Try again.

If others can't hear you and you see "Your mic is on but we can't hear anything", a different microphone is probably selected — open the microphone menu and pick the right one.

No speaker option#

Some browsers can't choose a speaker. Sound plays through your default output instead. See Browser support.