Connection problems

Glow Meetings reconnects by itself when your connection dips. Most drops fix themselves in a few seconds.

What you'll see#

• Connection lost — reconnecting… — your connection dropped; Glow Meetings is reconnecting. Stay put.
• Reconnected — you're back. Nothing is lost.
• You're offline — check your connection — your device has no network connection at all.
• Disconnected from the meeting — the connection didn't recover.

A dropped connection never sends you back to the waiting room — you return straight to the meeting.

Each person's tile also shows a small signal indicator. When someone's connection is poor or lost, it stands out — so if the meeting stutters, check whose connection is struggling.

If it doesn't recover#

Leave the meeting and join again. On the exit screen, select Rejoin. If the meeting uses a waiting room, you may wait to be admitted again — that's normal for a rejoin.

If you never got in and the invite page shows Couldn't load this invite, check your connection and select Try again. Nothing is lost — the link still works.

Check your network#

• Move closer to your router, or switch networks — for example from Wi-Fi to mobile data or a hotspot.
• Turn off VPNs and proxies if you can — they can block or slow meeting traffic.
• On managed networks, such as an office or school, meeting traffic may be filtered. If Glow Meetings works on other networks but not this one, ask whoever runs the network to allow it.

If the meeting stutters#

• Pause incoming video under the view options saves data and battery — audio, chat and shared screens keep working. See Change the meeting layout.
• If you see "Your browser blocked meeting audio", select Enable audio in the notice.
• Reload the web app or restart the app — a stuck connection often clears on a fresh join.